Privacy Policy

Fast Turn Express (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the “Site”) or interact with us through forms, emails, or other communications.

1. Information We Collect

a. Information You Provide Directly

We collect any information you voluntarily provide to us, including but not limited to:

• Contact Information: Name, email address, phone number, mailing address.
• Delivery Details: Pickup and drop‑off addresses, package descriptions, special instructions.
• Account Information: If you create an account, we may collect a username and password.
• Form Submissions: Any information you enter into any form on our Site, including contact forms, quote requests, driver application forms, and customer support forms.
• Communications: Records of your correspondence with us (email, SMS, phone calls).

b. Information Collected Automatically

When you visit our Site, we may automatically collect certain technical information, such as:

• IP address, browser type, operating system, referring URLs.
• Pages viewed, links clicked, date and time of access.
• Device identifiers and geolocation data (with your consent where required).

c. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, analyze trends, and administer the Site. You can control cookies through your browser settings, but disabling them may affect some functionality.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and coordinate delivery services – including matching you with independent contractors, tracking shipments, and notifying you of status updates.
• To communicate with you – via email, SMS, and telephone calls (see Section 4 of our Terms of Use for your express consent).
• To respond to your inquiries and provide customer support.
• To improve our Site and Services – analyzing usage patterns and troubleshooting.
• To send promotional offers and marketing communications (you may opt out at any time).
• To comply with legal obligations and enforce our Terms of Use.

3. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

• With Independent Contractors (Riders): Delivery information (name, address, contact details) is shared with the independent contractor assigned to fulfill your delivery. Riders are bound by confidentiality obligations.
• With Service Providers: Third‑party vendors who help us operate the Site, process payments, send communications, or analyze data (e.g., hosting, email platforms, SMS gateways). These providers are contractually required to protect your information.
• For Legal Reasons: If required by law, court order, or government regulation, or to protect the rights, property, or safety of Fast Turn Express, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Your Consent to Be Contacted

By submitting any form on our Site, you expressly agree that we may contact you via SMS text messages, telephone calls (including automated calls), and email for purposes related to our Services, including delivery updates, quotes, account notifications, and promotional offers. You may withdraw your consent for promotional messages by following the opt‑out instructions, but service‑related communications may continue as necessary to fulfill your requests.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. After that, we will securely delete or anonymize your information.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information.
• Object to or restrict certain processing activities.
• Data portability – receive a copy of your information in a structured format.
• Withdraw consent for marketing communications (without affecting the lawfulness of prior processing).

To exercise these rights, please contact us at go@fasturnexpress.com. We will respond within a reasonable time frame.

8. Children’s Privacy

Our Site and Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will delete it.

9. Third‑Party Links

The Site may contain links to third‑party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to read their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Effective Date.” Your continued use of the Site after any changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: